It's 2am. Do you know where your documents are?Chances are your translation broker doesn't even know.
(Published December 25, 2018; last edited March 10, 2021
Some translation companies claim to be able to handle anything you throw at them. Their secret is often their willingness to give your documents to unknown translators in unknown (and unknowable to you, and sometimes even to them) venues. Those translators are often not native-level-capable in either English or Japanese. This is obviously a recipe for trouble. And there are additional security concerns.
Let's say you are faced with a pile of discovery documents produced to you by a Japanese party in litigation, or you have Japanese documents that could be used to invalidate a patent that your client is accused of infringing. You instruct a paralegal to have the documents translated into English. Your paralegal issues an order for the Japanese-to-English translations to a translation provider that you have been using (yes, that one, most likely).
The translation company (better characterized as a translation broker-agency), not having the required in-house translation capability to handle the job (almost none have any such capability), immediately places an urgent request onto various places on the Internet or sends email inquiries to numerous translators, some of them entirely unknown to them, in an effort to find a translator to do your job. Sometimes the translation broker-agency splits your work between several translators, sometimes splitting a single large document between several translators. And such translation broker-agencies are frequent users of translators and other brokers in venues that you would never suspect and will never know.
This scenario happens countless times each day. It is highly unlikely that the final consumer of the translation even vaguely suspects that the work might have been given to a translator unknown even to the translation broker before (and sometimes after, if subcontracting is involved) the job was sent out to the translator and one working in a country completely unknowable to their client. Should you need to care about from where that translation broker is purchasing the translations they sell you? Yes, we think, for a number of good reasons.
Although you could say that translations are "just words," your efforts in representing your client are built on those "just words." Don't you and your client deserve the best words?
Translation is Not a Commodity
By treating translation as a commodity, the one-size-fits-all approach of the high-volume translation broker-agencies looking for translators does a disservice to both translation practitioners and users of translations. The reality is that one translator and the translations produced by that translator are not interchangeable with another translator and that translator's products. Each translator has their level of ability to translate and—hopefully—subject-matter expertise. Sometimes it is sufficient for the task of translating your documents, sometimes not. Who is doing your translation should matter to you, unless quality does not.
Other than to Seek a Low Price, Why Would You Wish to Trust Your Documents to Nameless Translators in Unknowable Locations?
Few clients for legal services would wish to retain a law firm without having information about the attorney who will provide those services. Similarly, an attorney will very rarely retain an interpreter for depositions without knowing who the interpreter is. It is just common sense. In the case of translation, however, such common sense is often ignored, perhaps because is it assumed that the attorney or support personnel will in no case be able to meet the translator.
Clients are told by translation broker-agencies that all they need to do is send their Japanese documents; they will do the rest. Almost never, however, is there any disclosure about the translator or about the venue in which the translation is being done. Clearly, this isolation of the actual practitioner (translator) from the client sacrifices some benefits (such as being able to vet potential translators) that can only be achieved by translator-client contact, at least via the translation provider, while also raising potential issues of confidentiality and security in the case in which documents to be translated are sent to places like China, often without informing the client.
Where Do Translation Brokers Find These Mystery Translators in Unknowable Lands and Why?
Relative to the huge amount of work they take on, most large translation brokers have very little in-house translation capability—in most cases almost none working in the Japanese-English pair you need—and rely almost exclusively on translators they have never met and may never themselves know. This is why they are best characterized as being broker-agencies or translation purchaser-resellers, as opposed to true translation companies. Such places do not produce translations, cannot do translation, and most often effectively have no translator employees.
Typically, upon receipt of an order for Japanese-to-English translation, they will scramble to find translators. They often contact translators with whom they have never worked. These days, that reach extends to countries in which translators working between Japanese and English have native-level skills in neither Japanese nor English. You would likely not give a French text to a Russian to translate into Arabic; why do a similar thing with your Japanese texts? The results are predictable, but it might take a while for problems to surface. We see those results quite often when an attorney is examining a witness in a deposition based on documents that have been poorly translated.
The Difficulty of Working in the Dark is a Problem for Both the Translator and the Client
A byproduct of the efforts of translation companies to place a firewall between their translators and the client is an increased risk of poor quality. Professional translators who take pride in their work ask questions that are best submitted to the translation consumer. A value-added translation provider should at least act as a conduit for these questions. Many do not.
Are you receiving questions about the documents you are having translated? If you never receive any questions, it is not necessarily safe to assume that there are no problems hiding in the translations you get back. And you will seldom receive questions when you order Japanese-to-English translations from a translation broker-agency that is subcontracting to another broker, these days very likely located in China.
Hiding the Translator's Location Raises Potential Problems of Confidentiality and Accountability
When you have a translation company sign a protective order or NDA, it is natural to expect the translation provider to impose the same conditions of confidentiality on its subcontractors. Remember, however, that the large translation brokers often subcontract Japanese-to-English translations to places like China, India, Eastern Europe, and the Middle East. What happens when a subcontractor in one of those venues is not trustworthy? What recourse does your translation provider (or you) have if a subcontractor they use in one of those places does not honor the obligations of the protective order or NDA?
Can You Rely on Poorly Done Translations When Examining a Japanese Deponent?
Our long experience with litigation interpreting clearly indicates that, in many cases, the deposition interpreter working for the examining attorney is the first person to discover that a document being relied upon in examining a deponent is poorly translated or even mistranslated. Sometimes a translation into English of a document produced in Japanese is so poorly done that that it literally leaves the interpreter speechless while trying to find a way to interpret the English in it quoted by an attorney back into comprehensible Japanese for the witness.
What Happens When You Need Certified Translations?
If a translation done by an unknown and unknowable translator in an unknowable venue turns out to be valuable enough to present as evidence in litigation or to use in patent prosecution, you probably need a certified translation. When you order a translation from a translation broker-agency, will the translation be certified by the same translator as did the translation, or even by a translator of any type? Very often it will not.
Most translation brokers want to hide the translator's identity from the client or, because of subcontracting, do not even themselves know the translator's identity. The standard procedure is to have a non-translator execute a meaningless "translation certification." Sometimes the certification is worded using such phrases as "this translation was done by a qualified translator," thereby enabling even someone who is not a translator to "proxy" the certification of accuracy by simply committing an often-baseless act of faith.
In some cases—and we have witnessed this more than once—the translation broker simply fills in the name of a real translator who had nothing to do with the translation or the certification. We have seen this with documents used in depositions. One time, the name of the translator was one we trusted would never have produced the horrendous translation that my client was attempting to use in the deposition. His name was used in the certification letter for a translation that appeared to have been done in China. During a break I verified not only that the translator listed had nothing to do with that translation, but also that the broker in question had a history of misusing his identity on certification letters. This was a major translation broker in the US.
The Bitter Realities of the Bulk Translation Industry
The typical Japanese-to-English translation broker-agency has a number of salient characteristics that do not bode well for the quality or trustworthiness of the translations they purchase and resell.
A typical translation broker-agency of the type generally serving law firms in the US:
- has not a single translator that they truly "have" (i.e., they have no translator employees) and merely purchase translations, sometimes via a subcontracting relationship with yet another translation broker;
- is incapable of judging the quality of the translations themselves and must outsource even "quality assurance," which is the euphemism usually applied to the process of repairing translations poorly done by low-paid translators in unknowable venues;
- these days probably is a power user of Japanese-to-English translators in China, and perhaps other venues where the translators are unlikely to be sufficiently capable in either Japanese or English; and
- will usually certify the accuracy of a translation with a letter bearing only the name of a person knowing nothing about Japanese or even translation in general.
What is a Translation Consumer to Do?
The best advice that can be given to a user of Japanese-to-English translation services looking for quality and concerned about security is to:
- seek out and develop relationships with smaller translation companies specializing in Japanese/English and having actual translators as employees, and
- expect to be given information about the translator or (better yet), be able to meet or at least have a chat with the translator on the phone.
The above will not absolutely guarantee you the best translation you could get, but will go a long way to avoiding the problems of dealing with translation broker-agencies more interested in cutting corners than in providing high quality and assuring the security of your documents.