Third-language translators: Humans or machines, they demonstrate how you get what you pay for in Japanese-to-English translation.
(Published January 28, 2019; edited March 9, 2021)
Executive Summary: As they have in past, Japanese-to-English translators with neither Japanese nor English as a native language continue to appear useful because of their low cost, but this is a delusion. And machine translation is still only a poor replacement for a human translator producing high-quality translations. If a high-quality translation is necessary, it is cheaper to have a human translate from scratch.
If you are wondering what a third-language translator is, it is a translator translating between two languages, neither of which is the native language of the translator. Consider the case of a native speaker of French translating a German text into Russian. You might think that this is a rare occurrence, and you would probably be correct for those languages. Recently, however, huge amounts of Japanese-to-English translation are done by a process very similar to a French translator translating from German to Russian. If you now imagine that that the French translator has never lived and will never live for any significant time (or perhaps even visit) Germany or Russia, you have a situation even more similar to what goes on when a Japanese document is translated to English in places such as China.
The Often-violated Golden Rule
The prevailing wisdom among translators—and it prevails because it is true—is that a translator should translate into his or her native language. A native speaker of French should not translate into Russian from German (or even from the translator's native French into German). Claims of having more than one native language are almost always false. Alas, violators of this golden into-native-language rule of translation are not going to be rewarded with worldwide fame or wealth. But because of the huge demand for quickly and cheaply (even if poorly) done Japanese-to-English translation, translators breaking the rule can be rewarded with meaningful income, at least in their country of residence.
The Old Approach Lives On.
Setting aside the third-language translators for a moment, the idea of having a person native to the source language (Japanese for Japanese-to-English translation) but with only non-native ability in the target language (English in Japanese-to-English translation) is nothing new; it has been the standard approach in Japanese-to-English translation for as long as English has been important to Japan in communicating with non-Japanese speakers. The reasons for this include cost, but there is also the long-standing misconception (by some Japanese people) that only a Japanese person could understand the Japanese-language source text. Many times, but not always, a hapless native English speaker (often not a translator) is given the job of repairing a poor Japanese-to-English translation. Because the translation repair personnel are often not even able to read the original Japanese text, the repair work can turn a bad translation into a mistranslation, but one that reads well in English. Several more recent developments have encouraged even further transgressions of the into-native-language rule.
The Huge Demand and Tolerance for Poorly Done Japanese-to-English Translations
As an example, the largest demand segment for Japanese-to-English translation in the US is arguably civil (mostly patent) litigation involving Japanese companies. The rules of what is called discovery in civil procedure in the US enable a party to litigation to compel an adversary to disclose huge numbers of documents. If the disclosing party is a Japanese entity, most of these discovery documents will be in Japanese, leading to a large demand for translation. Because the time and expense (even if done by a large group of very inexpensive translators) would be prohibitive, the usual approach is that of a multistage document review (triaging), whereby the starting universe of documents—which could be many thousands of pages—is ultimately reduced to a more-reasonable volume, which can still be very large.
Enter Japanese-to-English Translators in China
Although translators in the US have traditionally done the majority of Japanese-to-English translation of discovery documents, recently, much of the translation of such documents is done in places like China, where both English and Japanese are foreign languages to the translators. They are "third-language translators." Our experience with seeing these documents used in depositions demonstrates this trend beyond any reasonable doubt.
In their quest for profits and the need to provide unknowing clients (chiefly in the US) with Japanese-to-English translations that are “good enough,” numerous major US translation brokers serving law firms in the US have taken to using translators in China and even other translation brokers in China. In these cases, a letter certifying translation accuracy is usually meaningless, since it is almost always created and signed by a non-translator working at the broker stating that the translation is accurate. Such a certification is nothing more than an act of faith, driven by the need for the translation broker to stay “afloat at the bottom” of the translation industry ocean by appeasing the client's need for assurance. The resulting misunderstandings and translation problems can be both comical and tragic, but sometimes go unnoticed until it is too late.
Chinese is similar to Japanese, right? Wrong.
Although it has borrowed a subset of its writing system from Chinese, the Japanese language itself bears little similarity to the Chinese language, and the two belong to totally difference language groups. The pitfalls in asking a native speaker of Chinese to translate from Japanese to English arise because:
- the Chinese-native translator, for numerous reasons that go beyond the scope of this article, is highly unlikely to ever have an opportunity to experience the Japanese language as it is actually used, outside of a textbook version of the language, and
- the Chinese-native translator is highly unlikely to acquire native-level writing skills in the target language of English.
But the demands of the litigation process continue, and those demands are lately met by some of the worst Japanese-to-English translations we have seen. Clearly, the average quality of Japanese-to-English translation coming from the bulk translation mills in China (fed to US clients by similar bulk translation brokers in the US) is far below that producible by a qualified native English speaker translating from Japanese.
Enter machine translation, aiming at and achieving singularity with mediocre human translation.
A new trend in Japanese-to-English translation is the use of MT (machine translation). We see much hype recently about deep learning and artificial intelligence (AI) used in translation, although true AI is arguably not here yet and general AI is a long way off. The current situation is that AI is still not much more than a marketing buzzword in many cases.
Every indication we have seen from Japanese-to-English translations produced by machine translation systems is that machine translation is indeed a potential replacement for incompetent human translators of the type noted above. However, MT systems attempting to provide Japanese-to-English translations, similar to their human counterparts in places such as China, will continue to be hampered by having neither Japanese nor English as their “native language.” In fact, MT systems have no natural human language as their native language. Additionally, worse than even their incompetent human counterparts, in spite of the AI hype, MT systems cannot actually understand the real world. They might appear to understand the subject matter, but what they are actually doing is guessing what a translation should be based on clues in a text, in combination with learning from a universe of translated samples, not from real-world knowledge or understanding. That is a far cry from what a human translator with real-world knowledge context can do.
All the above said, it is probably a safe bet that, just as Chinese translators have taken a large amount of discovery document translation work away from US-based translators, MT, now arguably boasting parity with incompetent translators in China, will take (or is already taking) translation work away from even third-language translators in China.
The Special and Limited Role of Third-language Translators
In spite of their obvious disadvantages, third-language translators of both the human and machine variety will surely continue to play a role in handling translation tasks for which they can provide translations that are “good enough.” As noted above, one such translation task is providing quick and dirty translations of Japanese discovery documents for US litigation. But what happens when the “good enough” provided by third-language translators—human or machine—is not good enough? The answer to that question demonstrates that there is not much new under the translation sun.
Repair is Costly and Often Risky
Translation consumers needing something better than a bad Japanese-to-English translation from China or one from a machine translation system sometimes attempt repair of the original poorly done translation. This approach is a faulted one for several reasons.
Correction of bad English can be deceptive. As noted above, a non-translator given the job of repairing a poorly done translation from either a human or an MT system can fix the English but mask translation problems.
Only a translator can reasonably be expected to succeed at repairing badly done translations. Two of the selling points of machine translation systems are speed and economy. But if the goal is not a good-enough translation, but rather a high-quality translation, machine translation continues to fail. And these failures are seldom repairable by the low-paid people who are asked for assistance in making a bad translation at least look better. The task almost always requires the intervention of a professional translator, and that means an expenditure that, if billed correctly by translators who know their worth, brings the overall cost to at least what the translation cost would have been by going to a professional human translator from the outset. Try as a translator might to repair a translation without retranslating things, it is very often impossible. Our recent experience with having been handed machine translations to be used as a "reference" in translating a Japanese document for prosecution purposes in the US tells us that things have not changed. In several recent cases, we needed to bill the jobs at the full translation fee as if they were totally new translations. This is something that translation consumers need to consider when they find an important document among those good-enough translations that they want to be better than good enough. It will probably be necessary to commission the translation as a new task.
There is more to say about translations done by third-language translators, and it indeed will be said in some upcoming articles.